Frequently Asked Questions

Our Company

I've never heard of Precision Audio, how does your quality compare to major brands?

While you may not have heard of Precision Audio, you may be familiar with our products. As a wholesaler, we've supplied retailers across Australia and New Zealand for over 20 years including Aldi, Betta Electrical and Cash Converters. Our speakers can also be heard in some major restaurant chains and cafes.

We have strong relationships with top-tier manufacturers in China and over the years have refined our products to provide our customers with the best quality at the lowest prices.

Your website mentions wholesale, are you open to the public?

Yes, we are open to the public Monday-Friday, 9am-5pm. Come in and see us for our absolute best price. All reasonable offers will be considered. We accept cash and all major credit cards in-store. (surcharge applies to credit card transactions)

Where are you located?

We're located at 670-676 Canterbury Rd (CNR Liberty St), Belmore NSW 2192 with parking available in front of the building.

Is your website secure? Is it safe to order online?

Yes, we use Shopify which is certified Level 1 PCI DSS compliant, meaning all card payments are 100% secure. If you have any concerns please visit Shopify's reports page for more information.

Are you dropshippers?

No, we import all products and have stock ready for dispatch from our Sydney warehouse.

Shipping

When Will My Order Be Dispatched?

We dispatch all orders from our Sydney warehouse within one business day of purchase.

How Long Will It Take For My Order To Arrive?

Once your order is dispatched you can expect it within the following timeframe:

NSW, VIC, ACT & QLD:  2-4 business days

SA, NT, WA & TAS:  3-8 business days

How Can I Track My Order?

Tracking numbers are provided once your item is dispatched. You will receive an email with your order summary and a tracking number. Please refer back to this email for any tracking enquires.

My Order Is Late / Delayed

Most items arrive within 4 days of their estimated arrival date. If your item has not arrived within this time please follow the steps below:
1. Track your item online using the tracking number provided at the time of dispatch.

2. Contact Australia Post (or the courier company assigned to your order) on 137678 or submit an online enquiry at auspost.com.au/track and have your tracking number ready. They will provide an update on your items whereabouts.
3. If you're unable to locate your item or if there is a problem with delivery please contact us at info@precisionaudio.com.au
Please note delivery times are estimates only and delays can sometimes occur. Once an order is dispatched we have no control over the delivery process.

Returns

Item Damaged Upon Arrival

If your item is damaged on arrival please take photos of all damaged parts, including packaging and contact us with a description of the item. info@precisionaudio.com.au

My Item Is Faulty

All items include a full 12 month warranty.
While rare, wiring and component faults are possible in the manufacturing process. If you have a faulty item please take photos or a video of the damage / fault and contact us with a brief explanation of the issue. In some cases we will need the item returned so please do not dispose of any parts before contacting us.
For faulty items please contact us at: info@precisionaudio.com.au

How Do I Get An Exchange / Refund?

Once you have contacted us with your fault / damage claim we will assess the issue and provide more details on a replacement or exchange.
If required you may be asked to return a damaged item in which case a refund or exchange will be made available once the item is returned back to us. Please note shipping times may vary according to your location.

How Long Do I Have To Return?

You can return your item within 30 days after delivery. The item must be unopened, and be in its original packaging with no marks / scratches / damage of any kind. Please contact us for before returning any item.
Please note we are unable to accept returns on microphones and earphones due to health and safety regulations.

Item Damaged Upon Arrival

If your item is damaged on arrival please take photos of all damaged parts, including packaging and contact us with a description of the item. info@precisionaudio.com.au

Need more info? Get in touch below
Thanks for contacting us. We'll get back to you as soon as possible.

About Us

As a wholesaler, we've been supplying retailers across Australia & New Zealand with Professional Audio products for over 20 years. Over this time we have built strong relationships with top-ranked manufacturers and refined our products to best suit our customer's needs.
We bring you the best prices by cutting out the middleman and supplying our customers directly. All stock is awaiting dispatch from our Sydney warehouse.

Frequently Asked Questions

Our Company

I've never heard of Precision Audio, how does your quality compare to major brands?

While you may not have heard of Precision Audio, you may be familiar with our products. As a wholesaler, we've supplied retailers across Australia and New Zealand for over 20 years including Aldi, Betta Electrical and Cash Converters. Our speakers can also be heard in some major restaurant chains and cafes.

 We have strong relationships with top-tier manufacturers in China and over the years have refined our products to provide our customers with the best quality at the lowest prices.

Your website mentions wholesale, are you open to the public?

Yes, we are open to the public Monday-Friday, 9am-5pm. Come in and see us for our absolute best price. All reasonable offers will be considered. We accept cash and all major credit cards in-store. (surcharge applies to credit card transactions)

Where are you located?

We're located at 670-676 Canterbury Rd (CNR Liberty St), Belmore NSW 2192 with parking available in front of the building.

Is your website secure? Is it safe to order online?

Yes, we use Shopify which is certified Level 1 PCI DSS compliant, meaning all card payments are 100% secure. If you have any concerns please visit Shopify's reports page for more information.

Are you dropshippers?

No, we import all products and have stock ready for dispatch from our Sydney warehouse.

Shipping

When Will My Order Be Dispatched?

We dispatch all orders from our Sydney warehouse within one business day of purchase.

How Long Will It Take For My Order To Arrive?

Once your order is dispatched you can expect it within the following timeframe:

NSW, VIC, ACT & QLD: 2-4 business days

SA, NT, WA & TAS: 3-8 business days

How Can I Track My Order?

Tracking numbers are provided once your item is dispatched. You will receive an email with your order summary and a tracking number. Please refer back to this email for any tracking enquires.

My Order Is Late / Delayed

Most items arrive within 4 days of their estimated arrival date. If your item has not arrived within this time please follow the steps below:
1. Track your item online using the tracking number provided at the time of dispatch.

2. Contact Australia Post (or the courier company assigned to your order) on 137678 or submit an online enquiry at auspost.com.au/track and have your tracking number ready. They will provide an update on your items whereabouts.
3. If you're unable to locate your item or if there is a problem with delivery please contact us at info@precisionaudio.com.au
Please note delivery times are estimates only and delays can sometimes occur. Once an order is dispatched we have no control over the delivery process.

Returns

Item Damaged Upon Arrival

If your item is damaged on arrival please take photos of all damaged parts, including packaging and contact us with a description of the item. info@precisionaudio.com.au

My Item Is Faulty

All items include with a 12 month warranty.
If you have a faulty item please take photos or a video of the damage / fault and contact us with a brief explanation of the issue. In some cases we will need the item returned so please do not dispose of any parts before contacting us.
For faulty items please contact us at: info@precisionaudio.com.au

How Do I Get An Exchange / Refund?

Once you have contacted us with your fault / damage claim we will assess the issue and provide more details on a replacement or exchange.
If required you may be asked to return a damaged item in which case a refund or exchange will be made available once the item is returned back to us. Please note shipping times may vary according to your location.

How Long Do I Have To Return?

You can return your item within 30 days after delivery. The item must be unopened, and be in its original packaging with no marks / scratches / damage of any kind. Please contact us for before returning any item.
Please note we are unable to accept returns on microphones and earphones due to health and safety regulations.

Item Damaged Upon Arrival

If your item is damaged on arrival please take photos of all damaged parts, including packaging and contact us with a description of the item. info@precisionaudio.com.au