Frequently Asked Questions

We dispatch all orders from our Sydney warehouse within one business day of purchase.

Once your order is dispatched you can expect it within the following timeframe:

NSW, VIC, ACT & QLD: 2-4 business days

SA, NT, WA & TAS: 3-8 business days

Tracking numbers are provided once your item is dispatched. You will receive an email with your order summary and a tracking number. Please refer back to this email for any tracking enquires.

Most items arrive within 4 days of their estimated arrival date. If your item has not arrived within this time please follow the steps below:

1. Track your item online using the tracking number provided at the time of dispatch.

2. Contact Australia Post (or the courier company assigned to your order) on 137678 or submit an online enquiry at auspost.com.au/track and have your tracking number ready. They will provide an update on your items whereabouts.
3. If you're unable to locate your item or if there is a problem with delivery please contact us at info@precisionaudio.com.au

Please note delivery times are estimates only and delays can sometimes occur. Once an order is dispatched we have no control over the delivery process.

If your item is damaged on arrival please take photos of all damaged parts, including packaging and contact us with a description of the item. info@precisionaudio.com.au

FAULTY PRODUCTS

All new items include a 12 month warranty.

If you have a faulty product, please contact us at info@precisionaudio.com.au and include a photo or video of the product fault along with a detailed explanation of the issue.

If we believe your item is faulty we will issue a pre paid return label for you to send the item back to us for a refund or replacement.

Alternatively we will offer further advice to rectify the problem.

CHANGE OF MIND

Products may be returned for a refund or exchange within the first 30 days purchase if they meet the following:

1. Item(s) must be in the same condition as received, with no marks, scratches or damage of any kind.
2. Packaging must be complete and not damaged in any way, including any rips or tears to the cardboard.

To return an item:

1. Make sure the item is fully secured and packaged appropriately. Affix a label to the package addressed to: Precision Audio Returns 670-676 Canterbury Rd, Belmore NSW 2192 and include your name or order number somewhere on the label.
2. Contact us at info@precisionaudio.com.au and include your name and reason for return.
3. Once received, our technician will inspect it and we will contact you with refund or exchange options.

Return costs are to be paid by the customer, we do not provide a label for change of mind returns. Calculate Australia Post return cost and delivery times

If your address was incorrectly entered and the item is unable to be delivered it will automatically be returned to us. Please note an additional shipping cost will apply for the re-delivery of your order. You may also choose to have the order refunded if you do not want the item re-delivered. Please note refunds and re-delivery's can only occur once the item has been returned back to us.

Occasionally the courier may leave a card at your door if no one is home to accept delivery. The item will then be taken to your local post office for collection. Please keep an eye on your tracking for details on where your item has been taken as they may only hold your order for up to 7 days. If the item has not been collected within an appropriate timeframe it will be returned back to us. In this case a re-delivery fee will apply or a refund will be issued.